Privacy Policy

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EcoFurnish Inc.
Toronto, Ontario

Effective Date: 14/04/2024

1. Introduction

EcoFurnish Inc. ("we," "our," "us") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website http://ecofurnish.ca, use our services, and interact with our tools and third-party services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Ontario privacy laws.

2. Accountability

We have appointed a Privacy Officer responsible for our compliance with this Privacy Policy and applicable privacy laws. If you have any questions or concerns, you can contact our Privacy Officer at:

Email: hello@ecofurnish.ca
Phone: +1 (484) 809-0919
Address: 167 Church Street, Unit 2008, Toronto, Ontario M5B 1Y6

3. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:
- Name, address, phone number, email address (collected via Typeform, contact forms, and newsletters)
- Business name
Payment Information:
- Credit card details, billing address (processed via Stripe)
Technical Information:
- IP address, browser type, operating system (collected via Google Analytics, Hotjar)
Usage Information:
- Pages visited, time spent on the website, click-through rates (collected via Google Analytics, Hotjar)
Location Information:
- Location derived from IP address (collected via Google Analytics, Hotjar)
Cookies and Tracking Information:
- Session cookies, persistent cookies, tracking pixels (used by Google Analytics, Google Ads, Hotjar)

4. Identifying Purposes

We collect your personal information for the following purposes:

To provide and maintain our services.
To process your transactions and manage your orders.
To communicate with you, including responding to your inquiries and sending newsletters.
To improve our website, services, and customer experience.
To analyze website usage and trends to enhance our offerings.
To send you marketing and promotional materials, where you have consented to receive such materials.
To comply with legal and regulatory requirements.

5. Consent

Your consent is obtained when you provide us with your personal information. By using our website and services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact our Privacy Officer.

6. Limiting Collection

We collect only the personal information necessary for the identified purposes. Information is collected directly from you, through our website, and from third-party services we use.

7. Limiting Use, Disclosure, and Retention

We use, disclose, and retain personal information only for the purposes identified, unless further consent is obtained or as required by law. We retain your information for as long as necessary to fulfill these purposes and comply with legal obligations. Third parties we share your information with include:

Service Providers: Such as Stripe for payment processing, Mailchimp for email marketing, and Typeform for collecting personal information.
Analytics and Advertising Partners: Such as Google Analytics, Google Ads, and Hotjar to analyze usage and provide targeted advertising.
Legal and Regulatory Authorities: If required by law or to protect our rights.

8. Third-Party Privacy Policies

We use third-party services that have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information. Below are links to the privacy policies of third-party services we use:

9. Accuracy

We strive to ensure that your personal information is accurate, complete, and up-to-date. You are encouraged to review and update your information by contacting us.

10. Safeguards

We implement various security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction, including:

Encryption of sensitive data during transmission and storage.
Secure servers and networks.
Access controls and authentication procedures.
Regular security assessments and updates.

11. Openness

We are transparent about our privacy policies and practices. This Privacy Policy is available on our website, and we are happy to provide additional information upon request.

12. Individual Access

You have the right to access your personal information held by us, challenge its accuracy, and request corrections. To access your information, please contact our Privacy Officer. We will respond to your request within a reasonable timeframe and provide you with a copy of your information.

13. Challenging Compliance

If you have any concerns about our compliance with this Privacy Policy or applicable privacy laws, please contact our Privacy Officer. We will investigate and respond to your concerns promptly. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

14. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

15. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about your activity on our website. These technologies help us understand how you use our services, personalize your experience, and deliver targeted advertising. The types of cookies we use include:

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas.
Analytical/Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This information helps us improve the website's performance and user experience.
Functional Cookies: These cookies remember your preferences and choices to enhance your experience, such as language preferences or region selection.
Advertising Cookies: These cookies track your online activity to help deliver targeted advertising based on your interests. They are also used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. For more information on how to control cookies, visit the help section of your browser. By continuing to use our website without changing your settings, you consent to our use of cookies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

EcoFurnish Inc.
Toronto, Ontario
Email: hello@ecofurnish.ca
Phone: +1 (484) 809-0919
Address: 167 Church Street, Unit 2008, Toronto, Ontario M5B 1Y6